Contact Us

OneSource Help Desk:

  • 800-544-9032
  • Monday – Friday 6AM – 6PM PST
  • Saturday 7AM – 4PM PST
  • Closed Sunday

To ensure you are receiving important communications from Princess, please ensure to whitelist these email addresses:
 

  • contact@em.princess.com (bulletins, newsletters, sales information)
  • reservations@princesscruises.com (booking confirmations, notifications, final payment notices, etc)

Additional Contact Information:

PRINCESS CRUISES

To Contact Us:

Reservations: 1-800-421-1700

Mon-Fri: 5AM – 9PM (PT)
Sat-Sun: 6AM – 6PM (PT)

For Groups please select option 1 and then option 3 OR

Groups

Mon-Fri: 5AM – 7PM (PT)
Sat: 6AM – 6PM (PT)
Sun: Closed

Email The Group Department at: princessgroupsupport@princesscruises.com

  • Revise allocation
  • Modify amenities
  • General group inquiries

 

Customer Relations
(Pre-Cruise) Please contact Reservations. If our reservations team cannot assist you, they will transfer you to the appropriate department.
(Post-Cruise) Please contact us via email to share your feedback or ask questions regarding your client’s recent cruise.

 

Ocean Navigators

 

Please contact us at 1 844 525 0942 to reach an Ocean Navigator.  Ocean Navigators can assist Travel Advisors and booked guests with questions about Medallion Class vacations and provide help to become OceanReady.  We encourage our guests to become OceanReady before their cruise so that they can go from curbside to poolside in a breeze.

 

Quick and easy steps to become OceanReady:

 

  1. Download the OceanReady app from the Apple App Store or Google Play
  2. Create an Ocean Profile using an email address and password – this is different from the guest’s Cruise Personalizer log in and can be used to access all MedallionClass digital experiences
  3. Complete the mandatory information by selecting ‘Essentials’ to upload travel documents, take a security photo and order Medallions (ship to home currently available to US residents only)

Captain’s Circle
Email: captainscircle@princesscruises.com
• To update Personal Information
• Request for Member number
• Check status of new Member number

 

Gifts and Special Services (including Wedding and Honeymoon celebration packages)
Click here to view Gifts & Special Services.
Celebrations Department
: 1-855-500-7690

Gift card purchases:
Click here to access

 

 

Weddings onboard or ashore  
Royal Ocean Events
Toll Free: 1-855-434-3550 | Direct: 778-434-3550
Hours: Mon.-Fri. 8AM -5PM (PT)
Email: info@royalwed.com | www.royalwed.com: Princess Weddings

 

Honeymoon Wishes Gift registry
1-877-699-5884
Hours: Mon.-Fri. 7AM-5PM (PT)
Click here to create or search a Honeymoon Gift registry

 

Corporate meetings and incentive groups
1-800-815-9288
Hours: Mon.-Fri 7AM-5PM (PT)

Contact Reference Guide

Princess Cruises Corporate Headquarters

24305 Town Center Drive
Santa Clarita, CA 91355


CUNARD
Reservations: 1-800-728-6273

Mon-Fri: 5AM – 6PM (PT)
Sat-Sun: 6AM – 2:45PM (PT)

 

Customer Relations
Please contact Reservations. If our reservations team cannot assist you, they will transfer you to the appropriate department.

 

World Club
Update Personal Information
Status of a new Membership number
For all other inquires, please contact Cunard Customer Service

 

Gifts and Special Services

Reservations 1-800-728-6273
Or access through Voyage Personaliser

 

Weddings onboard or ashore  

Cunard Weddings and Commitment Ceremonies
Cunard Line 1-800-728-6273, ext. 22649

 

Corporate Meetings and Incentive Groups

Cunard Customer Service: 1-800-728-6273, ext. 22649
Hours: Mon.-Fri. 7AM – 5PM (PT)

 

Queen Mary 2 – Kennels

Cunard Customer Service: 1-800-728-6273, ext. 22650
Hours: Mon.-Fri. 7AM – 3:30PM (PT)
email:  kennels@cunard.com

 

Cunard White Star Luggage Service

White Star Luggage 1-888-491-0774
Hours: Mon.-Fri. 6AM – 5PM (PT)
email:  whitestarluggage@cunard.com

Missing or Damaged Luggage
Cunard Line: 1-800-728-6273, ext. 22019
Hours: Mon.-Fri. 7:30AM – 5:45PM (PT)
Fax: (661) 753-0165

 

Cunard Care
Guests may initiate a claim at: www.travelclaim.com
Please direct all detailed inquiries to Aon Affinity, the plan administrator, at: 1-800-323-3153 or 1-516-342-2720

Office Hours: Mon.-Fri. 8 AM – 10 PM (EST), Saturday: 9 AM – 5 PM (EST)

 

Cunard Access 
Accessoffice@Cunard.com
Hours: Mon.-Fri. 8:30 AM - 5:15 PM (PT)

Cunard Line Corporate Headquarters

24303 Town Center Drive, Suite 200
Santa Clarita, CA 91355