Contact Us

OneSource Help Desk:

  • 800-544-9032
  • Monday – Friday 6AM – 6PM PST
  • Saturday 7AM – 4PM PST
  • Closed Sunday

To ensure you are receiving important communications from Princess, please ensure to whitelist these email addresses:
 

  • contact@em.princess.com (bulletins, newsletters, sales information)
  • reservations@princesscruises.com (booking confirmations, notifications, final payment notices, etc)

Additional Contact Information:

PRINCESS CRUISES

To Contact Us:

Reservations: 1-800-421-1700

Mon-Fri: 5AM – 9PM (PT)
Sat-Sun: 6AM – 6PM (PT)

For Groups please select option 1 and then option 3 OR

Groups

Mon-Fri: 5AM – 7PM (PT)
Sat: 6AM – 6PM (PT)
Sun: Closed

Email The Group Department at: princessgroupsupport@princesscruises.com

  • Revise allocation
  • Modify amenities
  • General group inquiries

 

Customer Relations
(Pre-Cruise) Please contact Reservations. If our reservations team cannot assist you, they will transfer you to the appropriate department.
(Post-Cruise) Please contact us via email to share your feedback or ask questions regarding your client’s recent cruise.

 

Captain’s Circle
Email: captainscircle@princesscruises.com
• To update Personal Information
• Request for Member number
• Check status of new Member number

 

Gifts and Special Services (including Wedding and Honeymoon celebration packages)
Click here to view Gifts & Special Services.
Celebrations Department
: 1-855-500-7690

Gift card purchases:
Click here to access

 

 

Weddings onboard or ashore  
Royal Ocean Events
Toll Free: 1-855-434-3550 | Direct: 778-434-3550
Hours: Mon.-Fri. 8AM -5PM (PT)
Email: info@royalwed.com | www.royalwed.com: Princess Weddings

 

Honeymoon Wishes Gift registry
1-877-699-5884
Hours: Mon.-Fri. 7AM-5PM (PT)
Click here to create or search a Honeymoon Gift registry

 

Corporate meetings and incentive groups
1-800-815-9288
Hours: Mon.-Fri 7AM-5PM (PT)

Contact Reference Guide

Princess Cruises Corporate Headquarters

24305 Town Center Drive
Santa Clarita, CA 91355


CUNARD
Reservations: 1-800-728-6273

Mon-Fri: 5AM – 6PM (PT)
Sat-Sun: 6AM – 2:45PM (PT)

 

Customer Relations
Please contact Reservations. If our reservations team cannot assist you, they will transfer you to the appropriate department.

 

World Club
Update Personal Information
Status of a new Membership number
For all other inquires, please contact Cunard Customer Service

 

Gifts and Special Services

Reservations 1-800-728-6273
Or access through Voyage Personaliser

 

Weddings onboard or ashore  

Cunard Weddings and Commitment Ceremonies
Cunard Line 1-800-728-6273, ext. 22649

 

Corporate Meetings and Incentive Groups

Cunard Customer Service: 1-800-728-6273, ext. 22649
Hours: Mon.-Fri. 7AM – 5PM (PT)

 

Queen Mary 2 – Kennels

Cunard Customer Service: 1-800-728-6273, ext. 22650
Hours: Mon.-Fri. 7AM – 3:30PM (PT)
email:  kennels@cunard.com

 

Cunard White Star Luggage Service

White Star Luggage 1-888-491-0774
Hours: Mon.-Fri. 6AM – 5PM (PT)
email:  whitestarluggage@cunard.com

Missing or Damaged Luggage
Cunard Line: 1-800-728-6273, ext. 22019
Hours: Mon.-Fri. 7:30AM – 5:45PM (PT)
Fax: (661) 753-0165

 

Cunard Care
Guests may initiate a claim at: www.travelclaim.com
Please direct all detailed inquiries to Aon Affinity, the plan administrator, at: 1-800-323-3153 or 1-516-342-2720

Office Hours: Mon.-Fri. 8 AM – 10 PM (EST), Saturday: 9 AM – 5 PM (EST)

 

Cunard Access 
Accessoffice@Cunard.com
Hours: Mon.-Fri. 8:30 AM - 5:15 PM (PT)

Cunard Line Corporate Headquarters

24303 Town Center Drive, Suite 200
Santa Clarita, CA 91355