Compensation guidelines for canceled voyages, March 12-May 10, 2020;
Temporary enhanced Cruise with Confidence cancellation policies

We know your clients are closely watching global events related to COVID-19 as they decide on their upcoming travel plans. And to help make the decision easier, we have introduced our Cruise with Confidence program: compensation options for clients who were booked on March 12-May 10th sailings that were subsequently canceled as part of our voluntary and temporary pause of global ship operations, as well as enhanced temporary cancellation/final payment policies for bookings sailing May 11 to Oct. 15, 2020. You will find policy details, FAQs and more information below.


Compensation and cancellation policy changes overview as of 3/20

Compensation and cancellation policy changes overview (French) as of 3/20


Webinars

Princess Update #1: What’s Next for Princess – 3/23 Recording

Princess Update #2: Success Starts with You + updates – 3/26 Recording


Canceled voyages, March 12 - May 10, 2020

Compensation Request Form as of 3/12 

Policy / FAQs: sailings Mar 12 - May10, 2020 as of 3/16

Policy/ FAQs sailings Mar 12- May 10, 2020 (French) as of 3/16

Consumer Canceled Booking Flyer as of 3/16

Princess President Explains Decision - Video as of 3/12


Voyages May 11 - October 15, 2020 - Cruise with Confidence cancellation policy

Policy / FAQs: sailings May 11 - Oct 15, 2020  as of 3/20

Policy/ FAQs sailings May 11- Oct 15, 2020 (French) as of 3/20

Travel Advisor Guidance on Guest Travel as of 2/21

How to Cancel a Booking Using POLAR Online  as of 3/6

How to Review Commission Information as of 3/11