Pause of Global Ship Operations & Temporary Cancellation Policies

Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors that impact travel, Princess Cruises continues to pause its of global ship operations, resulting in the cancellation of many 2020 cruises. To support you in managing your clients, we kindly ask that you review the compensation options below for those whose bookings are now cancelled. In addition, we have introduced Cruise With Confidence temporary booking policies that give your clients more flexibility with making their travel plans. See details below.

TRAVEL ADVISORS:  Please note we are currently assessing how new enhanced health and safety protocols may impact our future offerings. We encourage you to include the following notice with marketing materials and communications promoting Princess:

Princess is currently assessing enhanced health and safety protocols in light of COVID-19 and how they may impact its future offerings. Actual offerings may vary from what is displayed in our marketing materials and communications. For updates on current Travel Advisories and Health & Safety protocols, contact your travel advisor or visit princess.com.



Princess President Jan Swartz explains pause extension


 

Webinars

Princess Update #7 Webinar: Top tips to help manage your client’s cancelled booking – 5/21 Recording 

Princess update #7 Presentation (PDF)

Princess Update #6: The latest on our ship operations & more - 5/7 Recording

Princess Update #6 Presentation (PDF)

Princess Update #5: Top questions about our pause of operations - 4/23 Recording Not Available

Princess Update #5 Presentation

Princess Update #4: Extended pause details and Cruise with Confidence policies – 4/15 Recording

Princess Update #3: Self-Care in Troubled Times + updates – 4/9 Recording

Princess Update #2: Success Starts with You + updates – 3/26 Recording

Princess Update #1: What’s Next for Princess – 3/23 Recording

 

Cruise with Confidence Policies 

Cancelled Cruise Refunds & Future Cruise Credit Update as of 6/23

Extended Cruise with Confidence Temporary Cancellation Policy as of 6/1

New Princess Health & Safety Measures (customizable)

Princess Cruise Health Protocols

Healthy Travel Habits

Princess Cruise Health Protocols (French)

Healthy Travel Habits (French)

Travel Advisor Guidance on Guest Travel as of 2/21

Notices and Advisories


Compensation options for cancelled cruises

Voyages cancelled on May 21 through June 1 by Princess

Cancellation Overview as of 6/1

May 21-June 1 Voyage Cancellation details and FAQs as of 6/3

Voyage List 

Compensation Refund Form (Refund) as of June 1  


Cancelled voyages through Summer 2020 season, including Double Your Deposit for guests not paid In full

Cancellation Overview as of 5/6

Cancellation Overview (French) as of 5/6

Cancellation Details, FAQs & Voyage List as of 5/6

Cancellation Details, FAQs & Voyage List (French) as of 5/6

Compensation Request Form (Refund) as of 5/6


Double Your Deposit offer for bookings cancelled by guest between April 1–May 5 prior to May 6 cancellations by Princess

Compensation Details, FAQs & Voyage List as of 5/19  

Compensation Request Form (for FCC offer) as of 5/19 


Cancelled voyages May 11 - June 30 & select voyages beyond July 1

Cancellation Overview as of 5/6

Cancellation Overview (French) as of 4/14

List of Voyages Canceled on April 14 as of 4/21

Cancellation Details as of 4/14

Compensation Request Form (Refund) as of 5/6


Cancelled voyages, March 12 - May 10, 2020

Compensation Request Form as of 3/12 

Policy / FAQs: sailings Mar 12 - May10, 2020 as of 3/16

Policy/ FAQs sailings Mar 12- May 10, 2020 (French) as of 4/27


Sales Tools

2020/21 Voyages Open For Sale (Excel)

2020/21 Voyages Open For Sale (PDF)

FindApply/Checking FCCs for a Booking

Consumer FCC Customizable Flyer (Color)

Consumer FCC Customizable Flyer (Printer-friendly)

How to Review Commission

How to Cancel a Booking

Princess Answers Walk-through

Time-Saving Tips Resources


Banner ads to inspire travel

Princess-branded inspirational banner ads are a great way to connect convey a positive message to your clients, or even your team, about travel during these uncertain times. Plus, it’s more important now than ever to let your clients know that you, their travel advisor, and Princess will be there for them when they’re ready to travel again. There’s a wide variety of messages to choose from for B2B and consumer use in social posts, your website or with your email signature. DOWNLOAD


Additional Resources

CARES Act & Covid-19 for ASTA Members as of 4/6

CARES Act & Covid-19 for Non Members of ASTA as of 4/6

CARES Act - Small Business Assistance as of 4/6