Contact Us

Customer Support and Information

Live Support & Info

General Support:
1-800-774-6237

Monday – Saturday:
8:00am – 5:00pm PT

Bookings and general support Australia:
132488 or 1300 551 853

General Support:
0344 338 8663
Calls are charged at local rates plus your telephone company's network access charge.

Sales:
1-866-335-6379

Monday – Friday:
6:00am – 7:00pm PT

Saturday & Sunday:
8:00am – 5:00pm PT

Bookings and general support New Zealand:
0800 780 717

Media Enquiries:
Click here for more information

Would you like a Princess Cruise Vacation Planner to contact you? Would you like a Personal Cruise Holiday Planner to contact you? Would you like a Personal Cruise Specialist to contact you?
Click here for more information

Monday – Friday:
9:00am – 6:00pm EDST

Monday – Friday:
8:00am – 10:00pm

Saturday & Sunday:
Closed

Saturday: 9:00am – 5:00pm
Sunday: 10:00am – 4:00pm

Mailing Address

24305 Town Center Drive, Santa Clarita, CA 91355

PO Box 1429, Chatswood NSW 2057

Carnival House, 100 Harbour Parade, Southampton, SO15 1ST

Online Support Request

We respond to all correspondence from our guests in the order we receive it. For immediate assistance, please call 1-800-PRINCESS (1-800-774-6237).

We respond to all correspondence from our guests in the order we receive it. For immediate assistance, please call 132488 from Australia or 0800 780 717 from New Zealand.

If you would like to update or view an existing booking, please log on to your Cruise Personalizer. Here, you can change immigration details, pre-reserve shore excursions, update dining options, or view details such as holiday itinerary, flight information, and cruise itinerary.

If you require a live availability cost on flights, please call through to our flight department on 0344 338 8660 followed by option 3, then option 3. If you a have a cruise booking, you may find quotes online via Plane Sailing within the Cruise Personalizer.

Note: Responses to your email inquiries may take up to 3 business days.
If you need immediate assistance, please call us at 0344 338 8663, or visit our FAQ section.

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Guest Information

If you have not created an account with is or can’t remember your login info, please fill out the form below for assistance.

Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement.

We were not able to submit your information because there was incorrect or missing information. Please review the form below, we have highlighted the fields that need your attention.

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To continue with your refund request, please provide expense details related to your vacation. Please refer to any communications you have received for more details on what expenses may be eligible for reimbursement.

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By clicking the Submit button, (on behalf of all passengers listed above) you certify the information provided is true and correct. Refund requests are processed in the order received. Your request will be reviewed, and any reimbursement will be sent to you in the form of a check mailed to the address indicated on the booking. Please note: we are unable to reimburse costs incurred for alternative holiday plans or wages.

Standard processing time is approximately four weeks from date of receipt. Please note that requests received without appropriate receipts and documentation may result in processing delays. If we have any questions regarding your claim, we will contact you using the information provided in this request.

Thank you for contacting Princess Cruises

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We respond to all correspondence from our guests in the order we receive it, and a representative of our Customer Relations Department will contact you as soon as possible.

If you require immediate assistance, please call us at: 1-800-774-6237.

Your inquiry has been submitted and will be reviewed by us shortly.

If you require immediate assistance, please call us at: 132488 or 1300 551 853.

Your inquiry has been submitted and will be reviewed by us shortly.

If you require immediate assistance, please call us at: 0344 338 8663.

Contact Us

Customer Support and Information

Live Support & Info

Online Support Request

Guest Information

Your booking has been located

Thank you for contacting Princess Cruises

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