Contact Us

Customer Support and Information

Live Support & Info

General Support:
1-800-774-6237

Monday – Friday:
6:00am – 7:00pm PT

Saturday & Sunday:
8:00am – 5:00pm PT

Bookings and general support Australia:
132488 or 1300 551 853

General Support:
0344 338 8663

Monday – Friday:
8:00am – 10:00pm

Saturday:
9:00am – 5:00pm

Sunday:
10:00am – 4:00pm

Sales:
1-800-774-6237

Monday – Friday:
6:00am – 7:00pm PT

Saturday & Sunday:
8:00am – 5:00pm PT

Bookings and general support New Zealand:
0800 780 717

Contact a Personal Cruise Specialist by calling:
0344 338 8661

Monday – Saturday:
9:00am – 5:00pm

Sunday:
Closed

Live Chat:
Monday – Friday: 6:00am – 9:00pm PT

Saturday & Sunday: 7:00am – 6:00pm PT

Plan your vacation with a Princess Specialist. Would you like a Personal Cruise Holiday Planner to contact you?

Click here for more information

Calls are charged at local rates plus your telephone company’s network access charge.

Media Enquiries:
Click here for more information

Monday – Friday:
9:00am – 6:00pm AET

Saturday & Sunday:
Closed

Mailing Address

24305 Town Center Drive, Santa Clarita, CA 91355

PO Box 1429, Chatswood NSW 2057

Carnival House, 100 Harbour Parade, Southampton, SO15 1ST

Support Request

We respond to all correspondence from our guests as quickly as possible. For immediate assistance, please call 1-800-PRINCESS (1-800-774-6237).

We respond to all correspondence from our guests as quickly as possible. For immediate assistance, please call 132488 from Australia or 0800 780 717 from New Zealand.

Already booked? We are looking forward to welcoming you onboard.

If you would like to update or view an existing booking: Log on to your Cruise Personalizer to view and book flights with Princess Plane Sailing, book beverage & celebration packages, book shore excursions, pay your balance, and print luggage labels.

Be sure to also complete the OceanReady process and download the Princess® MedallionClass® App before you sail.

Should you require immediate assistance, please call us at 0344 338 8663, or visit our FAQ section.

Note: Responses to email enquiries may take up to 7 business days.

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Guest Information

If you have not created an account with is or can’t remember your login info, please fill out the form below for assistance.

Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement.

The form below only covers Future Cruise Deposits. Please complete the form to request your FCD extension.

All Future Cruise Deposits expiring in the next 120 days will be extended for 1 year unless a 2 year extension is noted below.

Future Cruise Deposits (FCDs) are created per person. Therefore, you must create a separate request for each FCD holder. Please be advised that a single request for multiple people cannot be processed.

We were not able to submit your information because there was incorrect or missing information. Please review the form below, we have highlighted the fields that need your attention.

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Contact Information

Member # (optional)

FCD Identification # (optional)

^*First Name

^*Last Name

^*Booking Number

Your booking has been located

To continue with your refund request, please provide expense details related to your vacation. Please refer to any communications you have received for more details on what expenses may be eligible for reimbursement.

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1 year 2 years

Please note that requests will be processed within 10 business days and only cover Future Cruise Deposits purchased onboard a previous sailing.

Contact Address

Address Look Up

^*House Name

^*Address 1

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Your residency: United States. If this is incorrect, please contact Customer Service so we can better serve you.

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Processing...

By clicking the Submit button, (on behalf of all passengers listed above) you certify the information provided is true and correct. Refund requests are processed in the order received. Your request will be reviewed, and any reimbursement will be sent to you in the form of a check mailed to the address indicated on the booking. Please note: we are unable to reimburse costs incurred for alternative holiday plans or wages.

Standard processing time is approximately four weeks from date of receipt. Please note that requests received without appropriate receipts and documentation may result in processing delays. If we have any questions regarding your claim, we will contact you using the information provided in this request.

Thank you for contacting Princess Cruises

Your refund request confirmation number is:

Your message has been received. We appreciate your patience in affording us the time to respond to your request. Due to the large volume of messages we are receiving, it may take us longer than usual to respond. We are working hard to make sure every request is handled accurately and efficiently.

If you require immediate assistance, please call us at: 1-800-774-6237.

If you require immediate assistance, please call us at: 132488 or 1300 551 853.

If you require immediate assistance, please call us at: 0344 338 8663.

Contact Us

Customer Support and Information

Live Support & Info

Support Request

Guest Information

Your booking has been located

Thank you for contacting Princess Cruises

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