Booking Information
Contents
- AGENT INFORMATION
- CANCEL BOOKING
- PASSENGER INFORMATION
- Helpful Hints
- IMPORTANT INFORMATION ABOUT BOOKING MINORS
- BOOKING INFORMATION
Helpful Hints
Use this screen to cross-reference this booking with another, change dining, change bed configuration, add special requests for dining or medical information and, if necessary, cancel the booking.AGENT INFORMATION
Travel Agent Information
Booking Agent: Displays the travel agent who originally created the booking.
This name is automatically pulled from your enrolled Member Number Profile. If the Booking Agent name is blank, then you should enroll via the Member Profile section of OneSource or you can enroll by joining the Academy. The Booking Agent name is permanently stored on the booking and cannot be changed.
Agent Contact: Displays the most recently designated agent contact. Initially this name may be the same as the Booking Agent. However, this name can change over time if the booking is assigned to a new agent or if a second agent calls to make changes to the booking.
If the Booking Agent is blank, then POLAR Online will assign the profile ID for your OneSource account as the Agent Contact. POLAR Online provides two screens to edit Agent Contact. You can use either the Create Booking or Booking Information screens.
BOOKING INFORMATION
Status
This field will show booking status, which can be Booked, Waitlisted, Canceled, or Guaranteed.
Open Date
This is the date the booking was made.
Cancel Date
If the booking has been canceled, this shows the date of cancellation.
Deposit Due date
This shows the date by which the deposit must be received by Princess.
Extend Due Date button
If you need to extend the deposit due date, click the "EXTEND OPTION" button.
Required Deposit
This shows the deposit amount.
Create Travel with ID (TWID Number)
Click the "NEW" button to add a cross-reference number to the booking. You can enter the booking numbers that you would like cross-referenced. Click the link to see the list of cross-referenced bookings
Travel with ID (TWID) should be applied to bookings where the passengers are family and/or friends and they wish to dine together. This designation will only apply to those who have been confirmed for the same dining option.
- This ID will help the Cruise Line to seat the cabins with the same dining request at the same dining table (This only pertains to the confirmed seated time dining, this does not work the "Anytime" dining choice).
- If Guarantee status bookings share the same TWID and are booked in the same category, the Cruise Line will attempt to assign nearby cabins.
- TWID should not be used to cross-reference bookings if the passengers do not know each other.
A good rule to remember: ALL bookings which plan to dine together should ALL have the same TWID on each booking.
From POLAR Online Bookings: To create a TWID for a booking, simply click the button labeled NEW. The system will return the 3 character TWID code. If you are creating a new booking, and you have pre-selected multiple cabins, then each cabin will automatically receive the same TWID code.
If you already have a TWID from an existing booking, then you may add that TWID to other confirmed bookings traveling together. Simply enter the TWID code into the TWID field.
TWID List
Use this button to verify that your bookings are correctly cross-referenced after you have entered the same system given three-letter code on all the bookings.
Seating Request
You can change the desired dining seating from the available list of dining times, the dining status is now shown next to the dining times. If a particular dining time is waitlisted, the waitlist number will show on the Booking Confirmation screen under the “Dining Status Summary”.
• 5:30 p.m. (approximately) This Early seating is offered on all ships except Ocean Princess & Pacific Princess.
• 6:00 p.m. (approximately) This Traditional First seating is offered on all ships.
• 8:15 p.m. (approximately) This Traditional Second seating is offered on all ships.
• Anytime Dining - Restaurant-style dining (offered on all ships except Ocean Princess & Pacific Princess).
*Dining times may vary depending on the trade client's are sailing on.
Table Size
For first and second seating, this is where you request a table size.
Special Table Request
This provides an option for special seating requests, such as tables for 2 or 10, seating by the window, and wheelchair-accessible seating. This field is not required. Select the appropriate request from the drop down menu. Special requests do not apply to Anytime Dining.
Bed
Choose the desired bed configuration from the drop down menu.
- Queen
- Twin
- Blank
When booking a guarantee it is not possible to select a bed configuration because the specific cabin is unknown. Simply leave the field blank.
When booking triple or quadruple occupancy, the bed configuration must be twin.
In some cases the system may not accept a bed configuration either because the stateroom does not feature convertible beds or because a certain configuration is required. If the system accepts neither queen nor twin, leave the field blank.
Land Bed
This field is only used for Cruisetour bookings. Select Queen or Twin beds for the land portion of the Cruisetour.
Hotel Smoking
This field only applies to Cruisetours. Select yes or no for the passengers' smoking preference for the land portion of the Cruisetour.
CANCEL BOOKING
You can use this option to cancel the booking.
- Select the appropriate option from the drop down menu. Options include Cancel, Cancel a Waitlist, or Transfer Money.
- Click the "CANCEL BOOKING" button.
- If you choose the transfer money option, call Princess to have the money transferred to the appropriate booking.
Rebook
You can use this option to change sailing, category, or fares.
- Select the appropriate choice from the drop down menu. Options include change fare (which also allows you to change category) or change sailing.
- Click the "REBOOK" button to go to availability and make changes.
PASSENGER INFORMATION
Title
Select the correct title for the passenger. This is a required field. The title must agree with the gender.
First Name
Type in the first name as it appears on the passenger’s travel documents.This is a required field. If you have entered a membership number, the name will appear as it shows on their member record. If this is incorrect, the name should be corrected on the Circle record.
This can be changed in the Circle Center Online, or by calling Princess Cruises.
Last Name
Type in the last name as it appears on the passenger’s travel documents. If you have entered the membership number, the name will appear as it shows on their member record. If this is incorrect, the name should be corrected on the membership record.
This can be changed at the Circle Center Online, or by calling Princess Cruises. The correct last name must be entered to make the booking.
Suffix
If the passenger uses a suffix (such as Jr., III, Ph. D., etc.), it can be entered here. This should be entered only if it matches the membership record. This is not a required field.
Gender
Select the correct gender. This is a required field. The gender must agree with the title.
Age
This field is not required for the 1st and 2nd passengers. It is required for the 3rd and 4th passengers. If the passengers are over age 21, you may enter the code "AD" for adult. It is acceptable to enter an approximate age if you are unsure of the exact age. You can select the age from the drop down menu.
Note: The exact age should be entered for all passengers under 21 years old.
Medical
This field is for entering information about medical issues and requesting wheelchairs for use during the cruise - Click the link to locate the appropriate codes.
Please advise your client that Princess Cruises requires a written letter (from the passenger's doctor) be sent to the Fleet Medical Department for any passenger with a serious health concern.
Diet
This field is for entering dining requests and certain special requests. Click the link to locate the appropriate codes.
Please be advised that certain requests must be sent to Princess Cruises in writing. These include baby food, kosher meals, and lactose intolerance diet requests. This allows us to pre-order the necessary supplies. This field also contains codes for special requests that are not related to dining.
Cancel Passenger column
Click the "CANCEL" button next to the passenger that you would like to cancel, and then click "SAVE" button to remove the passenger from the booking.
Submit Changes button
Be sure to click on the "SAVE" button on the bottom of the screen in order to finalize the changes to the booking.
Return to Booking Confirmation button
Click the "BACK" button to return to the previous screen.
Reset Form button
Click on the "RESET" button if you would like to erase all of the information you have typed on this screen and start over.
IMPORTANT INFORMATION ABOUT BOOKING MINORS
General Age Guidelines
- The actual age of the passenger, (as of the date of sailing), is required for anyone under age 21.
- There are age restrictions that vary by product area. The age restrictions sometimes require passengers to be older for cruisetours. See the table listed below for specific information.
- There are no cruise fare discounts based on age. There is a discount for passengers who travel as the third or fourth passenger in the cabin, regardless of age.
- Passengers must be 21 years or older to sail by themselves.
- Passengers who are less than 21 years old, (as of the date of sailing), must travel with passengers who are at least 21 years old.
- Due to international airline regulations, regardless of the relationship of the adult traveling companion, all minors must have notarized written consent signed by both parents or legal guardian unless accompanied by both parents. This written consent must accompany the minor on their cruise. If such a letter is impossible to obtain due to circumstances, the appropriate legal documents should be provided. Failure to provide such documentation may result in the child being denied boarding of the flight or the cruise.
Age Requirements for Traveling in Different Areas
These are the minimum age requirements for traveling in these product areas. Passengers who do not meet these requirements may be denied boarding.
Product Area | Cruises | Cruisetours |
Africa | 12 months | 12 months |
Alaska | 6 months | 6 months |
5 years for Escorted Tours | ||
Asia/Orient | 12 months | 12 months |
Australia | 6 months | 6 months |
Canada/New England | 6 months | 6 months |
Canadian Rockies | N/A | 5 years |
Caribbean | 6 months | N/A |
Europe | 6 months | 6 months |
Hawaii/Tahiti | 12 months | N/A |
India | 12 months | 12 months |
Mexico | 6 months | N/A |
Panama Canal | 6 months | N/A |
South America | 12 months | 12 months |
Princess Vacation Protection
Rates apply to all passengers and are priced out PER PERSON. However, plan cost minimums do not apply to passengers under the age of 18 and traveling in a 3rd/4th berth provided the first two passengers purchase the plan. For Example:
- A Minor as a 3rd or 4th would pay the percentage listed above for the cost of the Princess Vacation Protection or Platinum Princess Vacation Protection, based on the cruise fare. If the 3rd and 4th berth is anyone 18 years and over, they will automatically be paying the plan cost minimum or more, depending on the cruise fare.
- If passengers 3 and 4 in the cabin are minors (17 years old and under) and both passengers 1 and 2 are purchasing the Princess Vacation Protection and either of the first two passengers is a Platinum or Elite Member, the minors in the 3rd and/or 4th berth will receive the Platinum Princess Vacation Protection at no additional cost.
Onboard Information
Children's Programs
Minors may participate in the appropriate children's programs based on their ages. Call Princess Cruises for details. Youth Center staff cannot administer medication, change diapers, or bottle feed. Children under 3 are welcome to visit the Youth Center during operating hours, but must be accompanied and supervised by a parent or guardian at all times during their stay.
Babysitting
Group babysitting is available on most Princess ships for an additional charge. Call Princess Cruises for details.
Registration
All minors must be registered before they can participate in any of the organized children's activities onboard. Call Princess Cruises for details.
Educational Programs
The National Wildlife Federation presents educational programs for children onboard engaging kids to learn about the wonders of wildlife and their habitats. Kids receive activity books and other learning materials so they can continue their nature explorations when they return home. Princess has partnered with the California Science Center to deliver exclusive, fun and exciting science programming. Youth passengers ages 8-12 can race and build sailboats and roller coasters, dissect squid, learn about astronomy and space, and much more!
Meals
Meal service is not provided in the Activities Center. Ice cream, soft drinks, fruit drinks and cake may be offered for special parties. If a child has any dietary restriction prohibiting these foods, alternative snacks will be provided on request as stated on the registration card. A children's menu is available at all dining areas on the ship. A featured youth and teen-exclusive dining activity may also be scheduled. The youth programs are closed during first seating.
Restrictions
- The legal drinking age of 21 years is always observed on board and proof of age may be required.
- Passengers under the age of 21 will not be permitted in the Casino and proof of age may be required.
- Other adult areas on the ship may restrict minor passengers from using facilities without adult supervision. Passengers may consult the Reception Desk for information about such limitations.
Dress and Conduct
We encourage all children to conform to the suggested dress code of the day. Children must wear cover-ups over swimwear in interior public areas.